Refund Policy

1. Overview

At Enterprise CRM, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Free Trial Period

We offer a 14-day free trial for all new users. During this period, you can explore all features of your chosen plan without any charges. No credit card is required for the trial.

3. Refund Eligibility

3.1 30-Day Money-Back Guarantee

If you are not satisfied with our service, you may request a full refund within 30 days of your first paid subscription payment. This applies only to your first payment and not to renewal payments.

3.2 Conditions for Refund

To be eligible for a refund, you must:

• Request the refund within 30 days of your first payment
• Provide a valid reason for the refund request
• Not have violated our Terms & Conditions
• Not have engaged in fraudulent activity

4. Non-Refundable Items

The following are not eligible for refunds:

• Renewal payments after the initial 30-day period
• Partial month subscriptions
• Discounted annual or half-yearly plans after 30 days
• Add-on services or custom development
• Accounts terminated due to Terms violations

5. How to Request a Refund

To request a refund:

1. Contact our support team at support@crm.adometa.in
2. Provide your account details and reason for refund
3. Our team will review your request within 2-3 business days
4. If approved, refund will be processed within 7-10 business days

6. Refund Processing

6.1 Processing Time

Once your refund is approved, it will be processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.

6.2 Refund Method

Refunds will be issued to the same payment method used for the original transaction. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

7. Cancellation Policy

7.1 Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your account will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• No refund will be provided for the remaining days of the current period
• Your data will be retained for 90 days after cancellation

7.2 Downgrade

If you downgrade your plan, the change will take effect at the start of the next billing cycle. No partial refunds will be issued for downgrades.

8. Service Interruptions

In case of extended service interruptions (more than 24 hours) caused by our systems, we may offer prorated credits or refunds at our discretion.

9. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us, your account will be immediately suspended. We encourage you to contact our support team to resolve any billing issues before initiating a chargeback.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us: